Game Day Hospitality FAQs
How do I collect my Hospitality tickets?
All PAFC home game Hospitality ticketing at Adelaide Oval is digital via smartphone. The Customer's nominated contact will receive an email approximately 2 business days before each Match once digital tickets are active and ready to download on your mobile device.
How do I download my digital tickets?
Follow the PAFC Mobile Ticketing How-To Guide here. Once downloaded, your ticket is ready to scan for entry at Adelaide Oval.
What if I don't have a smartphone or my phone battery dies?
Guests should ensure their device is charged before travelling to the venue. If you're unable to access your digital ticket, speak to Member Services at the ticket office upon entry on match day — PAFC staff can look up your booking using your name and booking reference.
Can I print my ticket as a backup?
No. Printed or screenshotted tickets are not valid for entry. PAFC has moved to fully digital Hospitality ticketing to reduce fraud and duplicate entry — only a ticket displayed live on the official PAFC ticketing app or mobile wallet platforms will scan at the gate.
What will my digital ticket give me access to?
Your digital ticket provides entry to Adelaide Oval and access to your relevant hospitality experience. Each ticket is valid for its allocated match only and cannot be used for any other fixture.
Can I transfer my ticket to a friend or colleague?
Hospitality tickets can and should be transferred to a different named Guest through the official PAFC app. Follow the PAFC Mobile Ticketing How-To-Guide here on how to transfer your ticket to other guests or clients attending the same event.
Who do I contact if I have an issue with my digital ticket?
Contact your PAFC Account Manager prior to match day or visit Member Services upon entry for on-the-day support. Alternatively, the PAFC Member Services team is available to assist Monday to Friday - 10am-4pm on (08) 8447 9900.
When will I receive my match day event details?
You will be emailed event details (including a request to submit any dietary requirements) the week of the game. Please ensure you monitor your junk/spam folders for any emails from corporate@pafc.com.au
What if I am unable to attend?
If you're unable to attend, you're encouraged to transfer your hospitality ticket for someone else to use.
Hospitality product are non-refundable - please view our conditions of purchase policy here.
Do I get public transport included?
Your digital ticket also provides return travel on Adelaide Metro bus, train or tram services within the standard match-day travel windows. For more information, please visit the Adelaide Metro website here.
